Welcome to karnoug design boutique!
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using www.karnoug.com, you shall be subject to any posted guidelines or rules applicable to these services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
I gladly accept cancellations and exchanges
Request a cancellation within: 1 hour of purchase
Request an exchange within: 1 hour of purchase
*** Exchange Logos ***
You can exchange the logo you have purchased (before any file has been sent to you and one revision) for the equal or less amount.
**not on any custom brand kit** Only logos are exchangeable – before delivery. Either for store credit or another item.
I don’t accept returns.
But please contact me if you have any problems with your order.
Returns and exchange details
*** Digital Files ***
Please make sure you love the logo and feel confident before purchasing a logo from my shop. Once I customize the logo, I do not give refunds.
For custom work – I do not give refunds. Please make sure you love my work and want to work with me before purchasing custom visual identity/logo/stationery.
Since it is time consuming for me to research, contact, draw, design, I do not give refunds. I am offering a creative service.
Dropped projects in 2 weeks are non refundable.
I do my best to accommodate and have a great attitude with a very positive client service 🙂
For small project website design – please make sure you understand my commitment to a project and make sure you want to work with me before deciding to purchase a website. I do not give refunds on any website design.
Design process starts after payment has been cleared.
** Logo & Digital Files **
Logo Files are delivered to your original registered *email* address.
I usually send out premade files in one business day.
*** Please save the files and back up as I do not save files.
If you need any update after a specific time, you would have to email the original PDF file I emailed you so I can update it for a small fee.
So please back up and save your files 🙂
** Digital Instant Downloads **
After purchase you will receive a link to download the digital files.
(This is *only* for digital downloads).
Additional policies and FAQs
*** PLEASE READ •••
Make sure you absolutely know where you will print the materials such as business cards, stickers, brochures, postcards and any other stationery. Please ask the printing press for all the required documents – sizes – and bleeds. After design and delivery – I can not work with the printing press you have chosen for extra services. I offer help and client service, at any time I can, but please make sure you aware of all the details. =)
*** Thank you ***
My designs are original – copyright karnoug design boutique.
Please do not distribute, copy, share my work with others.
www.karnoug.com content is copyright under Canadian Intellectual Property
For custom logo design which is specifically created for your business, belongs to you and you can register, trademark and copyright it under your name as long as you mention it was created by karnoug. My designs can not be resold.
Frequently asked questions
What is customized in ready made logos?
• Custom Text
• Custom Colours
• If necessary (font change too)
When will I receive my order?
Turnaround time for ready made logos is 1 business day after finalization.
Could a design be edited?
Yes! There might be an additional fee but we can combine logos / create OOAK based on a ready made OR simply edit a design to your liking by adding design elements or removing, changing etc
Stock Photography is an ‘instant download’ I do not email anything. You will receive an automated link to download upon purchase. It is only a flat JPG file. You need to be able to edit it yourself. These are ‘product mockup’ for your creative projects.
Clip Art is ready made ‘instant download’ I will not email you anything. You will receive an automated link to download upon purchase.
The gold and shimmer and watercolor I use in your design is digital only. If you wish to have real foil in your design work, please message me so I prepare the files accordingly (for a small fee). The faux gold I use prints according to the paper you choose and quality such as matte or glossy. It is simply a texture only.
Please make sure you know the printing press’ guidelines so we do not have problems.
Colors differ from digital to print, depending on your monitor settings etc so please keep that in mind when ordering stationery. I deliver files both for print and digital with an instruction sheet.